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Frequently Asked Questions

GOT ANY QUESTIONS?

If you do not find the answer to your question below, please feel free to contact us and we will be happy to help you with any enquiries.

Products

A: We can say that at least 95% of our ingredients are organically grown, however we are unable to certify them as most of our ingredients are obtained from uncultivated and isolated organic desert and mountain farms in The Middle East. We travel 3 times a year to source the very best of organic ingredients and make sure that their quality is exceptional. We believe that obtaining the best ingredients will ensure that our customers see positive results after using our products, which will contribute to a better long term relationship based on trust. 

A: According to UK/EU cosmetic laws, we are required to add a preservative in each product that contains water in order to prevent the growth of bacteria and fungus. We spent many weeks researching and looking for the safest and most eco-friendly preservative that will not harm or dry the skin in any way. All of our dry products, such as the soaps, have no chemicals, stabilisers, fragrances. colourings or presevatives in them at all!

A: We have a small laboratory/workshop in Buckinghamshire where we hand make all of our products daily. We enjoy this immensely, as we are very passionate about Azara and take great pride in ensuring that you receive fresh products from us each time you make an order.

A: Yes, you can, all of our products are safe to use on babies and we have made a note of the products that are especially good for newborns and small children.

A: You can find out the function of each product in their stories on the product pages. You can also contact us via phone or email and explain to us what type of skin/hair/condition you have and we will be more than happy to suggest the right products for you.

A: Yes, all the soap bars are suitable for the body, face and as a shampoo alternative for hair. It is also a great and healthy alternative to shaving cream when it lathers well!

Bespoke Products

A: It takes 6 weeks to have soap bars ready, as they are cold processed. Our minimum order for guest favours is 20 soap bars. These are great as favours, as they come with a ribbon colour of your choice and a pretty tag with your company brand, baby or bride and groom names on them in gold foil.

Shipping

A: We try our best to send out all the orders on the same day, however if a product, such as a cream or body lotion needs to be freshly made, it will be sent within 2 working days. Products, such as soap bars, that have already been made will be sent out on the same day if the order has been made before 4pm.

A: We choose the best trackeable and signed for postal services, so that the items can reach you safely and in the quickest possible time. We hope to have better shipping rates in the future, as we grow! 

Returns

A: Unless it has arrived to you damaged in any way, we do not refund returned bespoke products, as they have been specially customised for you and cannot be re-sold.

A: Yes of course, if they have not been opened and the packaging is intact and not damaged. We advise that you return them as soon as possible, so that your issue is swiftly dealt with.